Reference

How 1234apps Handles Your Personal Information

Your account data, payment activity through bKash, Nagad, and Rocket, and device information are handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionbKash, Nagad & Rocket Payment PrivacyCookie ControlsData Retention PolicyYour Right to Request Access
1234apps How 1234apps Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across every layer of your account — from the moment you enter your bKash or Nagad details to the point your withdrawal clears. Here is how we handle the four areas that matter most to your privacy.

Payment Data Security

Payment details you enter for bKash, Nagad, or Rocket are encrypted in transit and never stored in plain text. Only the transaction reference is kept on your account record.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the settings menu in your account.

Account Security and Access

Your account is protected by password authentication and OTP verification sent to your registered mobile number. We log all login attempts and flag unusual access patterns for review.

Retention and Deletion

We hold your data while your account is active. After closure, records are kept for the period required under applicable regulations, then deleted. You can request early deletion where local law permits.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. You can reach us through live chat from your account dashboard, by email at the address listed in your account settings, or through the help centre linked in the main menu. We aim to respond to all data-related requests within a reasonable timeframe — complex requests may take longer, and we will keep you updated on progress.

Team online

Live Chat

Open your account dashboard and start a chat session. Our team handles privacy queries and data access requests directly through this channel.

Email Support

Send your data request or privacy concern to the email address shown in your account settings. Include your registered account details so we can verify your identity.

Help Centre

The help centre in the main menu has a dedicated privacy section covering data requests, cookie settings, and account deletion steps.

Common Questions About Your Privacy on 1234apps

These are the questions we hear most often about data, account privacy, and your rights as an account holder. If your question is not here, contact support through your dashboard.

We collect your registration details, contact information, and the payment method data you provide — including your bKash, Nagad, or Rocket account references — along with device and session information generated during your visits.

Payment details are encrypted during transmission. We store only the transaction reference and wallet type on your account record — not your full wallet credentials or PIN.

Yes. Submit a data access request through live chat or the email address in your account settings. We will verify your identity and provide a summary of the data we hold within a reasonable timeframe.

We share limited data only with payment processors — such as the mobile wallet operators you use — to complete your transactions. We do not sell personal data to advertisers or unrelated third parties.

Log in and go to your account settings to update contact details. For changes to identity documents or registered payment methods, contact support through live chat so we can verify the update securely.

After account closure, we retain your records for the period required under applicable regulations in your region, then delete them. You can ask our support team about the specific retention period that applies to your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.